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Privacy Policy

Thank you for your interest in our website. The protection of your privacy is very important to us. In accordance with Art. 13 DSGVO, we would like to inform you in detail below about the processing of your data when using our web pages and their functionalities. Please note that when you use certain functions, you will be forwarded to one of our shop pages https://shop.wenko.de/ or https://b2bshop.wenko.de/ . Please read up on the information about data processing set out in the data protection declarations on these pages.

I. Responsible party

I.1. Names and contact details of the controller
Responsible party for the processing of data collected through the web pages www.wenko.de and https://shop.wenko.de, https://familyshop.wenko.de is the company:

WENKO-WENSELAAR GmbH & Co. KG
Im Hülsenfeld 10 | 40721 Hilden | Germany 
Phone +49 (0)2103 573-270 | E-mail: kundenservice@wenko.de

I.2. Contact details of the data protection officer 
The following person has been appointed as data protection officer of WENKO-WENSELAAR: Prof. Thomas Jäschke, DATATREE AG Heubesstraße 10 | 40597 Düsseldorf, Germany Phone +49 (0)211 931 907 00 | E-mail: office(at)datatree.eu

II. Processing of the data you have entered

II.1 Processing of log files
You can visit our websites without providing any personal information. During your visit, we store the following access data in so-called server log files without any action on your part:

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which access is made (referrer URL),
  • Browser type and version as well as other information transmitted by the browser (such as your computer's operating system).

According to Art. 6 (1) lit. f. DSGVO (legitimate interest) this data processing takes place to ensure the trouble-free operation of the pages, e.g. to ensure a smooth establishment of the connection of the website, to evaluate the system security and stability, to detect and prevent attacks on our website, etc.

This information is stored in the log files. The log files are moved to an archive and deleted after 60 days, unless further storage is required for the purpose of preserving evidence until final clarification.

II.2. Processing in the case of an order or opening a customer account
Processing in the case of an order or opening a customer account.
You can open a customer account and / or place orders via our shop pages https://shop.wenko.de/ (for private customers) or https://b2bshop.wenko.de/ (for business customers). Please read up on the information about data processing set out in the data protection declarations on these pages.

II.3. Processing when requesting an offer, a press release and/or using our contact form 
If you use our contact form, we process the data provided by you (mandatory fields surname, first name, e-mail, topic/issue) to process your request (within the scope of your consent, for contract fulfilment, due to legitimate interest - Art. 6 (1) lit. a, b and f DSGVO).

The data you have entered will be kept for as long as necessary to process your request (maximum: to ensure compliance with the legal retention period). Please note that if you request an offer as a business customer or a press release as a journalist, as a result of our justified interest (Article 6, point 1, letter f, General Data Protection Regulation (GDPR) in maintaining media/business contacts, placing articles about our company or approaching interested B2B customers, we shall retain your data to track the offer/press release and, where you have a putative interest in the correspondence, to contact you again. You may object at any time to this use of your data (see IV Your rights as a data subject)

We use the service of the provider Zendesk, Inc. 989 Market Street, Suite 300 San Francisco, CA 94102, USA, i.e. your data is transferred to a third country for the processing of service requests from the "Contact" area. Zendesk has committed to comply with the Binding Corporate Rules (approved by the EU supervisory authority on 19/05/2017) and the Privacy Shield Agreement. If you do not wish this to happen, please send us your request by e-mail to service(at)wenko.de and indicate that you do not agree to the data collection.

Use of Google RECAPTCHA on our contact forms
We use Google reCAPTCHA on our website. Google reCAPTCHA is a service made available by Google Ireland Limited, a company that is registered and operated in accordance with Irish law, which has its registered office in Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) and which undertakes to comply with the ...   By way of the certification in accordance with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active), Google guarantees that the data protection requirements of the European Union are complied with in the case of processing data in the USA.

This service is used to determine and prevent interaction on our website by way of automated machine access (e.g. by way of so-called bots). As a result, a distinction can be made whether or not a corresponding entry originates from a person or constitutes misuse by way of automated machine processing.
Data is forwarded to Google by the website visitors in the case of the use of reCaptcha. This entails the IP address, the date and the time of the enquiry; the time zone difference in relation to Greenwich Mean Time; the content of the request (specific page); the access status/HTTP status code; the respective transferred data quantity; the website from which the enquiry originates, the browser; the operating system and its interface and the language as well as the version of the browser software.

However, in the event of archiving the IP address rendered anonymous on this website, Google shortens your IP address beforehand among member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The full IP address is only forwarded to a Google server in the USA and stored there in exceptional cases. By order of the operator of this website, Google shall use this information to evaluate your use of this service. The IP address forwarded as part of reCaptcha from your browser shall not be grouped together with other data by Google. This data is subject to the contrary data protection provisions of the company Google.

The relevant legal basis is Article 6, point 1, letter f, GDPR. In that respect, we havea particular interest in the security of our website and in warding off undesired automatic machine attacks (e.g. in the form of spam and the like). To that end Google makes available further information about the way in which your data is processed: https://policies.google.com/privacy

II.4. Processing when sending an application
If you would like to send us your application, please send it exclusively to the e-mail address bewerbung(at)wenko.de. Your application will then be sent directly to authorised members of our human resources department and processed there. If we are interested in your application, your application will be forwarded internally to the respective head of department, an invitation will then again be sent out by our human resources department.

With the sending of a letter of refusal, your data will be kept with us in the company (due to possible obligations of proof regarding the General Equal Treatment Act) for a maximum of six months and then deleted. Where applicable, we may also ask for your consent pursuant to Art. 6 (1) lit. a DSGVO to keep your application for a longer period (usually six months) and then actively approach you in connection with a new position. You can object to this use of data at any time.

II.5. Processing in the case of use of Google Maps
On our website we use the service of Google Maps to present our location and directions. This is a service that is made available by Google Ireland Limited, a company registered and operated in accordance with Irish law (registration number: 368047), which has its registered office in Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). By way of this service we can make available to you interactive maps directly on the website and enable you to comfortably use the map function.

By way of the certification in accordance with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active), Google guarantees that the data protection requirements of the European Union are complied with in the case of processing data in the USA.

In the case of a result of a visit to the website, Google is informed that you have viewed a corresponding subpage of our website. In cases in which you view the displayed “Google Maps” function, Google places a Cookie on your device via your browser. Your user settings and user data are processed to ensure that our location is displayed and directions are created. In this respect it cannot be ruled out that Google uses servers in the USA. The following are forwarded: the IP address, the date and the time of the enquiry; the time zone difference in relation to Greenwich Mean Time, the referrer (previously visited website), the access status/http status code, the respective transferred data quantity, the website from which the enquiry originates, the browser; and the version of the browser software, the operating system, its interface and the language.

This applies irrespective of whether or not Google provides a user account via which you are logged-in or even have a user account.

If you are logged-in to Google, your data shall be directly allocated to your account. If you do not wish this to be allocated to your profile at Google, you need to log-out before activating the button. Google retains your data as use profiles and uses them for advertising and market research purposes and/or tailor-made management of its website. Such an evaluation applies, in particular (including for users who are not logged-in), to provide tailor-made and to inform other users of the social network about your activities on our website. You have the right object to the creation of user profiles, whereby will need to contact Google to exercise this right.

The legal basis is Article 6, point I, letter f, GDPR. Our justified interest consists of optimising the functionality of our website.

For further information about the purpose and scope of data collection and how they are processed via the Plug-in provider, please see the attached data protection policies of the provider. These also provide further information about your relevant rights and settings options in this respect of protecting your privacy: http://www.google.de/intl/de/policies/privacy

III. Data processing through tracking and social media
We use the cookies, tracking tools and remarketing tools described below on our website. They are used to satisfy our legitimate interests (Art. 6 (1) lit f. DSGVO) i.e. to measure the efficiency of our website, to design it according to market needs and to advertise it.

III.1 Cookies
To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognise your browser on your next visit (persistent cookies). If you visit our site again to use our services, it will automatically recognise that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies as part of third-party tools in order to statistically record the use of our website and to evaluate it for you for the purpose of optimising our offer (see from III.2 below). These analysis and tracking cookies enable us to automatically recognise when you return to our site that you have already been with us. These cookies are automatically deleted after a defined period of time.

Most browsers automatically accept cookies and pixels. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, the complete deactivation of cookies can result in you not being able to use all the functions of our website. In that respect, please follow the instructions in the Help function of the browser you are using. The following links provide instructions about the most common internet browsers.


Google Chrome: https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=de

Mozilla Firefox: https://support.mozilla.org/de/kb/wie-verhindere-ich-dass-websites-mich-verfolgen

Microsoft Internet Explorer 11: https://support.microsoft.com/de-de/help/17288/windows-internet-explorer-11-use-do-not-track

Opera: https://help.opera.com/en/opera36/be-safe-and-private/#notrack

Safari: https://www.maclife.de/tipps-tricks/iphone/ios-7-do-not-track-funktion-safari-fuer-mehr-datenschutz-aktivieren

However, the complete deactivation of Cookies may result in you not being able to utilise all the functions on our website. You can prevent the use of Cookies and Pixel on our pages by way of corresponding tools or browser add-ons (e.g by way of the add-on “AdBlock” for the Firefox browser) or also utilise the following opt-out options described in the respective tracking tool.

III.2. Google

Use of Google Analytics

On this website we use Google Analytics, which is aimed at analysing how users use our website. This is a service that is made available by Google Ireland Limited, a company registered and operated in accordance with Irish law (registration number: 368047), which has its registered office in Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

By way of the certification in accordance with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active), Google guarantees that the data protection requirements of the European Union are complied with in the case of processing data in the USA.

The use and user-related information, in particular the ID address, the location, the time or the frequency of visits to our website are transferred to a Google server in the USA and stored as part of Google Analytics. Furthermore, the so-called anonymisation function is used a part of Google Analytics, which shortens IP addresses already within the EU or EEA.

The data collected in this manner are used by Google to make available to us an evaluation of the visit to our website the use activities.

Ultimately, Google states that your IP address is not grouped together with other data. In that respect, Google provides further data protection law information, which you can view at google.com/intl/de/policies/privacy/partners . Furthermore, Google provides a deactivation add-on, which can be installed on customary internet browsers. You can find the link to the deactivation add-on here: tools.google.com/dlpage/gaoptout. This add-on ensures that the information about a visit to our website is not forwarded to Google Analytics.
    
Use of Google Ads Conversion Tracking
On our website we use the advertising components Google Ads and the so-called Conversion Tracking. This is a service that is made available by Google Ireland Limited, a company registered and operated in accordance with Irish law (registration number: 368047), which has its registered office in Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

By way of the certification in accordance with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active), Google guarantees that the data protection requirements of the European Union are complied with in the case of processing data in the USA.
Google Ads is a service for internet advertising that permits advertisers to place both adverts in the search engine results of Google as well as in the Google advertising network. Google Ads enables an advertiser to specify certain key words in advance by way of ultimately displacing  an advert in the search engine results of Google if the user calls up a key word relevant search result via the search engine. In the Google Advertising Network adverts are spread over topic-related websites by way of an automatic algorithm with consideration given to the previously specified key words.

The purpose of Google Ads consists of advertising on our website by way of displaying interest-relevant advertising on the websites of third companies and in the Google search engine results and displaying external advertising on our website. If a person gains access to our website via a Google advertisement, Google places a so-called Conversion Cookie on the respective person's IT system. Cookies are explained above. A Conversion Cookie ceases to be valid after 30 days and is merely intended as a form of identification of the respective person. Insofar as it has not expired, the Conversion Cookie shows whether certain website pages, for example the shopping basket of an online shop system, have been visited on our website. By way of a Conversion Cookie, we and Google can determine whether or not a person, who has gained access to our website via an Ads advertisement, generated sales, i.e. has completed or discontinued a goods purchase.

The data and information collected by way of the use of the Conversion Cookie are used by Google to draw up visitor statistics for our website.  In turn, we use these visitor statistics to determine the total number of users who have been sent to us via Ads advertisements, i.e. to determine the success or failure of a respective Ads advertisement and optimise our Ads advertisements for the future. Neither our company nor other advertising customers of Google Ads receive information from Google by way of which the respective person could be identified.

By way of the Conversion Cookie, personal information such as the websites visited by the respective person is retained. Accordingly, personal data, including the IP address of the internet connection used by the respective person, is transferred to Google in the USA and retained by Google in the USA in the case of every visit to our website pages. Under certain circumstances, Google forwards such personal data collected via the technical procedure to third parties.

The respective person can at any time prevent the placing of Cookies by our website by way of a corresponding setting of the used browser, and therefore permanently object to the placing of Cookies. Such a setting of the used internet browser would also prevent Google from placing a Conversion Cookie on the respective person’s IT system. In addition, a Cookie placed by Google Ads can be deleted at any time via the internet browser or other software programmes.
Furthermore, the respective person has the opportunity to object to interest-related advertising by Google. To that end the respective person is required to click on the link www.google.de/settings/ads from each used internet browser and adjust the settings there accordingly.
Additional information and the valid data protection provisions of Google can be viewed at https://www.google.de/intl/de/policies/privacy/ .

Furthermore, please see the following information on this subject:
https://services.google.com/sitestats/de.html
https://google.com/policies/technologies/ads/

Google Tag Manager
For more efficient use and control of the web tracking tools, we use Google Tag Manager. To do this, the Tag Manager captures interactions that are performed on the website and then transmits them to the connected tools. As such, the Tag Manager collects the personal data, as already described for the use of the individual web tracking tools. The main purpose of this data collection is to transmit the data. To the best of our knowledge, no further processing takes place.

III.3. Youtube
We have integrated YouTube videos into our online offering, which are stored on www.YouTube.com and can be played directly from our website. Only when you play the videos, the following data will be transmitted. We have no influence on this data transmission.

By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the IP address, the date and time of the request; the time zone difference to Greenwich Mean Time; the content of the request (specific page); the access status/HTTP status code; the amount of data transmitted; the website from which the request comes, the browser; the operating system and its interface, and the language and version of the browser software are transmitted. This is independent of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to YouTube, your information will be directly associated with your account. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for purposes of advertising, market research and/or demand-oriented design of its website. Such evaluation takes place in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, in which case you must contact YouTube to exercise this right.

For more information on the purpose and scope of data collection and processing by YouTube, please refer to the data privacy statement. There you will also find further information about your rights and setting options to protect your privacy: www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

III.4. Social Media

On the social media platforms we offer the online services of Facebook, Instagram, Pinterest and Youtube to keep information ready and establish contact with you. If you visit one of our website pages via a social network, the provider of the social network receives information about your person, your surfing and use behaviour, your interaction and your respective location by way of recording your IP address and using Cookies, Pixel and Webbeacons. The social network provider uses this information to create a user profile. We cannot rule out that retained data shall be retained on a device-wide basis in the user profiles and/or that the user profile shall be linked to your data deposited in the network.

The social network uses the information about you collected in this manner to create statistics on the use and user structure of the network, and place interest-based advertising within and outside the network. In addition, the advertising models of the social networks specify that social networks forward data about your use behaviour to third parties (advertising partners) outside the network or receive data from these about your surfing/use behaviour from outside the network.

By way of their services “Facebook Insights”, “Instagram Analytics”, “Youtube Analytics” and “Pinterest Web Analytics”, the social networks make available to advertisers anonymised statistical data, e.g. details about site visits, activities, the proportion of men/women, region, age and the like. We do not exert any influence on the data processing that occurs in this respect. We cannot prevent it and are not granted access to the appertaining data.

We use these services to better understand the structure of our users and their interests, and to organise our website accordingly. Furthermore, in this manner we and the providers of social networks can better target advertising because, for example, we obtain information about the demographic and geographic distribution or the gender of the users. Therefore, we are able to identify tendencies of our users based on the statistics and present relevant content to them.

Data is forwarded to the USA in the case of use of such services. All providers are certified according to the Privacy Shield Agreement and undertake to comply with the EU data protection standards (https://www.privacyshield.gov/list).

Furthermore, we bring to your attention the fact that as the operator of a Facebook fan page, we are jointly responsible for the processing of the personal data of visitors to our site (see European Court of Justice judgement dated 05.06.2018, legal matter C-210/16). However, Facebook acknowledges the joint responsibility for the Insights data with the operators of the websites and assumes the primary responsibility, see: https://www.facebook.com/legal/terms/page_controller_addendum.
Insofar as you wish to gain access to information or exercise your user rights, asserting these rights against the respective operator is most effective. You can find more information about the collection and use of data as well as your rights and protection options at https://www.facebook.com/policy.php.
https://help.instagram.com/519522125107875
https://www.youtube.com/intl/de/yt/about/policies/
https://policy.pinterest.com/de/privacy-policy

IV. Your rights as data subject

You may exercise your data protection rights at any time and gratuitously. Please send us your enquiry by post (for the address details see Point I.1) or by e-mail to service(at)wenko.de

Right of access to information, Article 15 GDPR
You have the right at any time to gratuitously obtain confirmation as to whether or not we process your personal data.

Right to rectification (Article 16 GDPR), erasure (Article 17 GDPR), restriction of processing (Article 18 GDPR), data portability (Article 20 GDPR) and the right to object (Article 21 GDPR)

Furthermore, you have the opportunity to assert the rights to rectification, erasure or restriction of processing. You may also voice to us your objection to the processing of your data at any time.

Withdrawal in the event of consent (Article 7 Abs. 3 GDPR)
Insofar as you have provided your personal data on the basis of consent, you have the right to withdraw such consent at any time for the future. We would like to draw to your attention the fact that withdrawal of the consent shall not affect the legality of the processing performed on the basis of consent up until the withdrawal.

Your right to lodge a complaint with the supervisory board
If you hold the view that the processing of your personal data by WENKO-WENSELAAR GmbH & Co. KG was unlawful, you have the right at any time to lodge a complaint with the respective data protection supervisory authority. In accordance with Article 55 GDPR, the relevant supervisory authority is.

State Representative for Data Protection and Freedom of Information in North Rhine-Westphalia
PO Box 20 04 44, D-40102 Düsseldorf
poststelle@ldi.nrw.de, https://www.ldi.nrw.de


Objection:
Deactivate recording of data by Google Analytics for this website
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